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Studentbook personalizzati
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10 Lezioni pratiche e mirate
Answering a Phone Call
How to answer the phone properly and win business instead of losing it.
E-mail Etiquette: write more effective emails at work
How to communicate with colleagues and clients in a clear, concise, and persuasive way.
Polite Expression: tips and examples
How to make the right impression so that your English sounds polite at work.
How to Handle Complaints
A 7-tips scheme to follow and 7 phrases to steer clear of when dealing with a customer who is complaining.
Small Talk or smooth talking?
Asking the right questions, with the right level of interest and at the right time to lay the foundation for a positive relationship.
Teamwork
A step-by-step guide to better understand the value of words in cross-team collaboration and how to instill this into your own organization.
Time Management Planning and Controlling how much time to spend on specific activities.
Reach deadlines and meet your targets.
Business Meeting: phrases to effectively run your meeting
Phrases you can use to make a great impression and communicate effectively in your next international business meeting.
Cross-cultural understanding in a business context
The cultural norms, communication styles and customs of the country or region you are doing business with.
Some important idioms for working together
Common Working Together idioms, definitions, and example sentences that make the meaning clear.
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